In order to change your registered mobile number, please create a support ticket with the details below:
1. Specify the new mobile number you want to use
2. Specify the reason for the mobile number change
3. Attach your Video KYC
If you are having any trouble recording your Video KYC, please watch the video below or read this article on how to do Video KYC.
Note:
1. No existing CoinSwitch account should have been priorly linked to your new mobile number.
2. In case you've got a new mobile number, please do not attempt to create a new account or begin the KYC process with the new number. This is to avoid the creation of duplicate accounts with the same KYC documents. Instead, please reach our Support requesting a mobile number change. We will do the needful.
3. We will inform you about your mobile number change status via SMS/email after validating the details from our end.
4. Once the change is approved and done, your withdrawals will be disabled for 24 hours for security reasons.