In case your KYC has been rejected/failed, you will receive a KYC-rejected message from CoinSwitch, along with the reason for your KYC rejection.
Please note that your KYC may have been rejected due to one of the following reasons:
1. You may have uploaded soft copies or xeroxes or screenshots of your documents instead of the real-time photo of your original documents.
2. The uploaded images may have been unclear and blurred.
3. Your details (name or date of birth) on your CoinSwitch account may not have matched with the details on your uploaded KYC documents.
4. The uploaded selfie may have been unclear, blurred, or did not match the documents.
Try to follow the above guidelines to smoothen your KYC verification process.
If you receive a message informing you that your KYC has been rejected, contact us by creating a ticket from your registered email ID. Mention the reason for rejection and upload your Video KYC while creating the ticket.